Welcome             About us             Workshops             Consultancy             Earn CPD hours             Resources             Contact us
Workshops	At a glance...
WORKSHOP EFFECTIVE CUSTOMER CARE Overview This workshop focuses on the 'care' aspect of Customer Care, by identifying key important aspects of day-to-day communication. Many professionals communicate by phone or in person and sometimes are unaware of possible flaws in their communication techniques. This workshop supports the learner by helping them to identify possible flaws and encouraging better ways forward. Syllabus Outline Defining personal methods for effective Learning & Thinking. Examing the function and role of new knowledge in personal / professional life. Teaching Methods Some units will be delivered through a programme of questioning / reflecting and interactive discussions. Learners will be asked to question their personal learning and thinking strategies then annotate their ideas afterwhich they will engage in group discussions concerning their own personal thoughts and inquiry. Group critiques are important as learners have the opportunity to display and discuss their work with peers. This gives the learner the opportunity to share and also exchange techniques, ideas as well as motivate and encourage each other. Instructional Method Inquiry-based Learning is often used in Science education. In this situation, it is used, amongst other methods, to support learners towards discovering knowledge independently. Fetht provides all necessary tools & materials to support learners' inquiry. Delegates Anyone interested in developing their Customer Care skills and broadening their career & personal goals.  DURATION: 1-day off-the-shelf workshop / can also be customised to your needs	Our workshops at a glance: PROFESSIONAL DEVELOPMENT  Creative Problem Solving  Delivering Succesful     Creative Ideas EDUCATION  Developing Teaching Practice  5-step Learning Programme  Supporting Learners     with Dyslexia  Getting ready for     Higher Education CUSTOMER CARE  Effective Customer Care HUMAN RESOURCES  Individual Building for     better Team Performance CREATIVE SKILLS  Developing & Deploying     Creative Ideas
© 2010 fetht  |  Earn CPD Hours  |  Consultancy  |  Professional Development  |  Instructional Material for Learning & Teaching